Refund Policy

This is TechExpo's refund policy for courses, microdegrees, cohorts, workshops, events and memberships, issued under Law 181/2018 (Consumer Protection Law). It forms part of our Terms & Conditions. Which rules apply depends on what you bought:

• Track A — self-paced products follow the purchase-date track.
• Track B — cohort- and event-based products follow the start-date track.
• Track C — memberships follow the membership track, and in most cases cancelling and keeping the period you paid for is the faster option.

For courses and microdegrees you take at your own pace (no scheduled start date):

• Full refund: requested within 14 days of payment and less than 25% of the paid lessons completed.
• 50% refund: requested within 14 days of payment with 25%–49% of the paid lessons completed.
• No refund: more than 14 days after payment, or 50% or more of the paid lessons completed.
• For microdegrees, completion is measured across all courses included in the program.

For products with a scheduled start date (cohorts, workshops, webinars with paid tiers, and events):

• 80% refund: requested 4 days (96 hours) or more before the scheduled start — a 20% fee is deducted.
• 50% refund: requested less than 4 days before the scheduled start — a 50% fee is deducted.
• No refund: requested within 24 hours of the scheduled start, or after the session has commenced.
• Waitlist: if you joined a waitlist (no payment taken), you can leave at any time — there is nothing to refund.
• TechExpo cancels or postpones: if we cancel the product or postpone it by more than 14 days, you may claim a 100% refund of the amount you paid.

A membership is a time-based service, not a single product, so it has its own track. Before you request a refund, consider the faster alternative: you can cancel a membership at any time and keep access until the end of the period you already paid for. Most members who are not satisfied only need this.

• Full refund: requested within 14 days of the charge and you started no more than 2 membership courses in that period.
• No refund of a started period: the request comes after 14 days, or more than 2 membership courses were already started on that plan. The period is kept as delivered — cancel instead and keep access until the end of it.
• Renewals: the same rule applies to a renewal charge, counted from the date of the renewal.
• Grace period: if your period ended and you are inside the 7-day grace window, you can still complete a renewal and keep your access uninterrupted. A grace period is not a refund window.
• Paused memberships: a paused membership is a break you control. Refund eligibility is still measured from the date of the charge.

If a membership charge is refunded, the access it granted ends. Certificates issued from content covered by that membership may be revoked and will show as revoked on their verification page. Your points, badges and leaderboard history are not taken away.

• Refunds apply to payments that have been reviewed and approved by TechExpo. Payments still under review can be cancelled before approval instead of refunded.
• Bundles and friend packages: the refund is calculated on the portion attributable to the product you are refunding.
• Discounts and promo codes are applied proportionally when calculating the refundable amount.
• If a certificate was issued for a refunded product, it may be revoked and will show as revoked on its verification page.
• No refund is available where the account is found to have violated our Terms (for example, payment fraud or account sharing).

• Processing: approved refunds are processed within 5–10 business days of approval.
• Method: refunds are returned to the payment method you used. Card refunds are sent back to the original card by our payment partner and may take a few extra days to appear on your statement. Manual transfers are returned to the Vodafone Cash or InstaPay number you provide — or, where that is not possible, to another method we agree with you (for example, a bank transfer to your account).

1. Open your dashboard and go to Payments.
2. Find the payment and click Request Refund. Only payments with the status Approved can be refunded — pending, rejected or already-refunded payments do not have a refund button.
3. For a manual transfer, enter the Vodafone Cash or InstaPay number the money should be sent back to. For a card payment we refund the original card.
4. Add an optional reason, then Submit Refund Request.

The payment moves to Refund Requested while we review it, and you will be notified when the decision is made. If you cannot find the payment in your dashboard, email info@techexpo.site from the email address on your account with your payment reference (the transaction reference from your receipt) and a short reason.

Underpayments that are not topped up within 24 hours are refunded automatically minus a 50 EGP administrative fee, as described in our Terms & Conditions.